Unit of competency details

Release 

Comments 

Release 1

This Unit first released with ICA11 Information and Communications Technology Training Package version 1.0

Element 

Performance Criteria 

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Prepare test

1.1 Establish and document testing framework and schedule

1.2 Determine processes and functions to be tested and assign quantitative and qualitative performance benchmarks to each process and function

1.3 Benchmark and document page templates, style guides and expected traffic loads

1.4 Determine and document test methodology 

1.5 Assemble and brief the testing panel on the conduct of the test

1.6 Develop user  and installation manuals according to target audience understanding and needs

2. Test individual pages

2.1 Test pages against style guides and templates

2.2 Test pages for consistency in structure and content

2.3 Apply automatic testing software 

2.4 Document page gross statistics of confirmed results of tests

3. Test page relationships against business requirements

3.1 Test installation and examples listed in instruction manual

3.2 Test page navigability using a variety of browsers 

3.3 Test ease of use and functionality against requirements

3.4 Test software  interface points against business and technical requirements

3.5 Test site security and privacy against business requirements

3.6 Test response time against business requirements

3.7 Conduct load simulation testing using single and multiple independent browsers or automated load testing tools

4. Apply and document further tests

4.1 Test website's ability to handle concurrent access

4.2 Test conformance to applicable privacy, accessibility and acceptable usage policy standards

4.3 Apply automatic testing software

4.4 Collect, collate and document results from sample user and data from automated test

5. Evaluate test results

5.1 Consolidate and compare results to benchmarks

5.2 Identify results that fail to meet benchmarks and conduct site remedial iteration

5.3 Record and document test results as the site performance baseline, against which further development or updating can be measured

5.4 Provide evaluation feedback to appropriate person 

5.5 Ensure appropriate person signs off on site prior to go live date

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the ability to:

• prepare an operational acceptance test that measures the independent and integrated structural content and technical components of the site
• apply automatic testing software and collect, collate and document results or tests
• evaluate and provide feedback on test results.

Context of and specific resources for assessment 

Assessment must ensure access to:

• web servers
• ebusiness website
• site server
• site server software
• analysis software
• requirements documentation
• organisational requirements
• customer relationship model
• website manuals and instructions
• appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

• direct observation of candidate preparing an operational acceptance test
• review of candidate’s documented test results, particularly the quantitative results and their evaluation against predetermined benchmarks
• verbal or written questioning to assess candidate’s knowledge of requirements for high-level assurance of provisioning and deploying of websites.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Test methodology  may include:

• background testing
• distributed performance testing
• error recovery methodologies
• exhaustive testing
• functional testing
• random testing
• unattended testing
• user acceptance testing.

User  may include:

• department within the organisation
• person within a department
• third party
• people who may have special needs.

Automatic testing software  may include:

• cascading style sheet (CSS) check, link testers
• hypertext markup language (HTML) validator
• links
• spell check.

Browsers  may include:

• Galleon
• Internet Explorer
• Google Chrome
• Konqueror
• Lynx
• Mozilla Firefox
• Netscape Navigator
• Opera
• Phoenix.

Software  may include:

• commercial software applications
• in-house or customised
• organisation-specific
• packaged.

Appropriate person  may include:

• authorised business representative
• client
• user
• supervisor.